The Influence of Content and Influencer Interaction on Followers' Trust in Social Media

Authors

  • Salbintan Fadilah Sari Universitas Esa Unggul
  • Diana Fajarwati Universitas Esa Unggul
  • Ika Baskara Universitas Esa Unggul
  • Muhammad Arief Universitas Esa Unggul

DOI:

https://doi.org/10.56403/nejesh.v4i1.295

Keywords:

Support Informational, Support Emotional, Influencer Credibility, Trust, Engagement Emotional Against Brands

Abstract

Study This investigate connection between Informational Support, Emotional Support, Influencer Credibility, Trust and Emotional Brand Attachment in the Sometinc Community . Study This use scale Likert five points For measure support social , credibility influencers , trust , and engagement emotional brand . The sample consists of from 145 customers Somethic skincare in Jabodetabek . Validity tested , reliability with Cronbach's Alpha , and data analysis using Partial Least Squares (PLS). Study This show that credibility influencer influence trust in community Somethinc . Owner brand can leveraging credible influencers For increase awareness brand , spread review positive , and strengthening trust . With choose the right influencer , owner brand can increase trust to Somethinc in various platform. The purpose of article This is For understand How trust towards social media influence attachment emotional to A brand through influencers .

References

(2016), L. and H. (2016). International Journal of Bank Marketing .

(2020), H. et al. (2020). Predicting the antecedents of trust in social commerce – A hybrid structural equation modeling with neural network approach. Journal of Business Research , 110 (December 2018), 24–40. https://doi.org/10.1016/j.jbusres.2019.11.056

(2020), L. et al. (2023). The effects of social support and social media influencers' credibility on emotional brand attachment: The mediating role of trust in multichannel. Social Sciences and Humanities Open , 8 (1), 100727. https://doi.org/10.1016/j.ssaho.2023.100727

(Al-Tit et al., 2020). (2020). The driving factors of the social commerce intention of Saudi Arabia's online communities. International Journal of Engineering Business Management , 12 , 1–8. https://doi.org/10.1177/1847979019899746

(Algharabat & Rana, 2021; Sheikh et al., 2019; Sohaib, 2021). (2005). Are the Drivers and Role of Online Trust the Same for All Web Sites and Consumers? A Large-Scale . 69 (October), 133–152.

(Berne-Manero & Marzo-Navarro, 2020). (2020). Exploring how influencer and relationship marketing serve corporate sustainability. Sustainability (Switzerland) , 12 (11). https://doi.org/10.3390/su12114392

(Freberg, Graham, McGaughey, & Freberg, 2011). (2011). Who are the social media influencers? A study of public perceptions of personality. Public Relations Review , 37 (1), 90–92. https://doi.org/10.1016/j.pubrev.2010.11.001

(Hair & Alamer, 2022). (2022). Partial Least Squares Structural Equation Modeling (PLS-SEM) in second language and education research: Guidelines using an applied example. Research Methods in Applied Linguistics , 1 (3). https://doi.org/10.1016/j.rmal.2022.100027

(Hair et al., 2019). (1989). Multivariate Data Analysis. Technometrics , 31 (3), 393. https://doi.org/10.2307/3556165

(Hossain et al., 2020). (2020). A mediation and moderation model of social support, relationship quality and social commerce intention. Sustainability (Switzerland) , 12 (23), 1–13. https://doi.org/10.3390/su12239889

(Klassen et al., 2018).. (2018). What people “like”: Analysis of social media strategies used by food industry brands, lifestyle brands, and health promotion organizations on Facebook and Instagram. Journal of Medical Internet Research , 20 (6), 1–9. https://doi.org/10.2196/10227

(Liang et al., 2011). (2011). What drives social commerce: The role of social support and relationship quality. International Journal of Electronic Commerce , 16 (2), 69–90. https://doi.org/10.2753/JEC1086-4415160204

(Lindh & Lisichkova, 2017). (2018). Rationality versus emotionality among online shoppers: The mediating role of experts as enhancing influencer effect on purchasing intent. Journal of Customer Behavior , 16 (4), 333–351. https://doi.org/10.1362/147539217x15144729108135

(Mastraci et al., 2010). (2018). Emotional Labor: Why and How to Teach It Emotional Labor: Why and How to Teach It . 6803 (2010). https://doi.org/10.1080/15236803.2010.12001590

(Rahayu et al., 2017). (2017). The Influence of Support and Social Relations on Product Purchase Intentions in Social Commerce. Journal of Information Systems , 13 (1), 21. https://doi.org/10.21609/jsi.v13i1.507

(Theng So et al., 2013. (2013). Corporate branding, emotional attachment and brand loyalty: The case of luxury fashion branding. Journal of Fashion Marketing and Management , 17 (4), 403–423. https://doi.org/10.1108/JFMM-03-2013-0032

Agag and El-Masry (2017). (2017). Why Do Consumers Trust Online Travel Websites? Drivers and Outcomes of Consumer Trust toward Online Travel Websites. Journal of Travel Research , 56 (3), 347–369. https://doi.org/10.1177/0047287516643185

Albert, N., Merunka, D., & Valette-Florence, P. (2008). When consumers love their brands: Exploring the concept and its dimensions. Journal of Business Research , 61 (10), 1062–1075. https://doi.org/10.1016/j.jbusres.2007.09.014

Batra, R., Ahuvia, A., & Bagozzi, R. P. (2012). Brand love. Journal of Marketing , 76 (2), 1–16. https://doi.org/10.1509/jm.09.0339

Chen, S.C. and Dhillon, G. (2003). (2002). Costs of secondary parasitism in the facultative hyperparasitoid Pachycrepoideus dubius: Does host size matter? Entomologia Experimentalis et Applicata , 103 (3), 239–248. https://doi.org/10.1023/A

Cosenza et al., 2015; Ki and Kim, 2019. (2014). Credibility in the blogosphere : A study of measurement and influence of wine blogs as an information source . https://doi.org/10.1002/cb

De Veirman et al, 2017. (nd). No主観的健康感を中心とした在宅高齢者における 健康関連指標に関する共分散構造分析Title . 32 , 7823–7830.

De Veirman, M., Cauberghe, V., & Hudders, L. (2017). Marketing through Instagram influencers: The impact of number of followers and product divergence on brand attitude. International Journal of Advertising , 36 (5), 798–828. https://doi.org/10.1080/02650487.2017.1348035

Ha, H.Y. (2004). Factors influencing consumer perceptions of brand trust online. Journal of Product & Brand Management , 13 (5), 329–342. https://doi.org/10.1108/10610420410554412

Hajli, MN (2014). The role of social support on relationship quality and social commerce. Technological Forecasting and Social Change , 87 , 17–27. https://doi.org/10.1016/j.techfore.2014.05.012

Hammouri & Abu-Shanab (2017). (2017). The antecedents of trust in social commerce (Review). ICIT 2017 - 8 th International Conference on Information Technology, Proceedings , 648–652. https://doi.org/10.1109/ICITECH.2017.8079921

Hanna et al., 2020. (2020). 'You really are a great big sister' – parasocial relationships, credibility, and the moderating role of audience comments in influencer marketing in fluencer marketing. Journal of Marketing Management , 00 (00), 1–20. https://doi.org/10.1080/0267257X.2019.1708781

Hu, X., Huang, Q., Zhong, X., Davison, R. M., & Zhao, D. (2016). The influence of peer characteristics and technical features of a social shopping website on a consumer's purchase intention. International Journal of Information Management , 36 (6), 1218–1230. https://doi.org/10.1016/j.ijinfomgt.2016.08.005

Japutra, A., Ekinci, Y., & Simkin, L. (2014). Exploring brand attachment, its determinants and outcomes. Journal of Strategic Marketing , 22 (7), 616–630. https://doi.org/10.1080/0965254X.2014.914062

Kelly, L., Kerr, G., & Drennan, J. (2010). Avoidance of Advertising in Social Networking Sites. Journal of Interactive Advertising , 10 (2), 16–27. https://doi.org/10.1080/15252019.2010.10722167

Kim and Park (2013). (2014). Prehistoric schistosomiasis parasite found in the Middle East. The Lancet Infectious Diseases , 14 (7), 553–554. https://doi.org/10.1016/S1473-3099(14)70794-7

Lal, PLal, P. (2017). (2017). Analyzing determinants influencing an individual's intention to use social commerce websites. Future Business Journal , 3 (1), 70–85. https://doi.org/10.1016/j.fbj.2017.02.001

Leite, F.P., & Baptista, P.D.P. (2021). The effects of social media influencers' self-disclosure on behavioral intentions: The role of source credibility, parasocial relationships, and brand trust. Journal of Marketing Theory and Practice , 00 (00), 1–17. https://doi.org/10.1080/10696679.2021.1935275

Lien & Cao, 2014. (2014). Examining WeChat users' motivations, trust, attitudes, and positive word-of-mouth: Evidence from China. Computers in Human Behavior , 41 , 104–111. https://doi.org/10.1016/j.chb.2014.08.013

Lin et al., 2018. (2018). Understanding Chinese consumer engagement in social commerce: The roles of social support and swift guanxi. Internet Research , 28 (1), 2–22. https://doi.org/10.1108/IntR-11-2016-0349

Lou & Yuan, 2019. (2019a). Influencer Marketing: How Message Value and Credibility Affect Consumer Trust of Branded Content on Social Media Influencer Marketing: How Message Value and Credibility Affect Consumer. Lou & Yuan, 2019 , 0 (0), 1–16. https://doi.org/10.1080/15252019.2018.1533501

Lou & Yuan, 2019. (2019b). Influencer Marketing: How Message Value and Credibility Affect Consumer Trust of Branded Content on Social Media. Journal of Interactive Advertising , 19 (1), 58–73. https://doi.org/10.1080/15252019.2018.1533501

Lou and Young (2018). (2018). Composites with carbon nanotubes and graphene: An outlook. Science , 362 (6414), 547–553. https://doi.org/10.1126/science.aat7439

McKnight, D.H., Choudhury, V., & Kacmar, C. (2002). Developing and validating trust measures for e-commerce: An integrative typology. Information Systems Research , 13 (3), 334–359. https://doi.org/10.1287/isre.13.3.334.81

Metzger et al., 2010. (2010). Social and heuristic approaches to credibility evaluation online. Journal of Communication , 60 (3), 413–439. https://doi.org/10.1111/j.1460-2466.2010.01488.x

Mostafa and Kasamani (2021). (2021). Brand experience and brand loyalty: is it a matter of emotions? Asia Pacific Journal of Marketing and Logistics , 33 (4), 1033–1051. https://doi.org/10.1108/APJML-11-2019-0669

Nosi et al. (2021). (2021). The influence of online and offline brand trust on consumer purchasing intention . August . https://doi.org/10.1108/EMJB-01-2021-0002

Sheikh et al., 2019. (2019). Impact of social commerce constructs and social support on social commerce intentions. Information Technology and People , 32 (1), 68–93. https://doi.org/10.1108/ITP-04-2018-0195

Sokolova and Kefi, 2020. (2020). Instagram and YouTube bloggers promote it, why should I buy? How credibility and parasocial interaction influence purchase intentions. Journal of Retailing and Consumer Services , 53 (September 2018). https://doi.org/10.1016/j.jretconser.2019.01.011

Trivedi and Sama, (2019). (2020). The Effect of Influencer Marketing on Consumers' Brand Admiration and Online Purchase Intentions: An Emerging Market Perspective. Journal of Internet Commerce , 19 (1), 103–124. https://doi.org/10.1080/15332861.2019.1700741

Xiao, L., Mi, C., Zhang, Y., & Ma, J. (2017). Examining Consumers' Behavioral Intention in O2O Commerce from a Relational Perspective: an Exploratory Study.

Yang, S. B., Lee, K., Lee, H., & Koo, C. (2019). In Airbnb we trust: Understanding consumers' trust-attachment building mechanisms in the sharing economy. International Journal of Hospitality Management , 83 (October 2018), 198–209. https://doi.org/10.1016/j.ijhm.2018.10.016

Zhao et al., (2019). (2019). The effects of trust on consumers' continuous purchase intentions in C2C social commerce: A trust transfer perspective. Journal of Retailing and Consumer Services , 50 (April), 42–49. https://doi.org/10.1016/j.jretconser.2019.04.014

Downloads

Published

2025-06-22

How to Cite

Salbintan Fadilah Sari, Diana Fajarwati, Ika Baskara, & Muhammad Arief. (2025). The Influence of Content and Influencer Interaction on Followers’ Trust in Social Media. Neo Journal of Economy and Social Humanities, 4(1), 110–125. https://doi.org/10.56403/nejesh.v4i1.295