The Influence of Organizational Culture and Ethics on Public Services at the Medan Satria District Office
DOI:
https://doi.org/10.56403/lejea.v3i2.235Keywords:
Organizational Culture, Service Ethics, Public Service, Sub-district Government, Service QualityAbstract
This study aims to analyze the influence of organizational
culture and ethics on the quality of public services at the
Medan Satria District Office. Using a quantitative
approach and survey method, this study involved 200
respondents selected through random sampling
techniques from the community using services in Medan
Satria District. Data were collected through a structured
questionnaire and analyzed using multiple regression
analysis. The results of the study show that organizational
culture has a positive and significant influence on public
services with a determination coefficient of 0.642
(p<0.05), while ethics contributes positively with a value
of 0.583 (p<0.05). Simultaneously, these two variables
influence the quality of public services by 71.5%. This
finding indicates the importance of strengthening
organizational culture and implementing service ethics in
improving the quality of public services at the sub-district
level. Research recommendations emphasize the
development of employee training programs and
standardization of ethics-based service procedures.
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