Transformation of Roadworthiness and Motor Vehicle Certification Testing Centers into Public Service Agencies: A Strategy for Improving Vehicle Testing Services in the Era of Globalization
DOI:
https://doi.org/10.56403/lejea.v1i2.57Keywords:
capacity development, public services, Era of GlobalizationAbstract
One of the public services that has a big impact on people's daily lives is transportation. Smooth and safe transportation is one of the backbones of the national economy and social welfare. The new BLU status given to BPLJSKB must be used as momentum to make improvements from within. This status must be used to increase service capacity, modernize infrastructure, and strengthen human resource competencies. In this research, the most appropriate approach is literature study. This approach allows researchers to understand the context, background and theoretical implications of changing the status of BPLJSKB to BLU by referring to existing literature. In other words, the transformation of BPLJSKB into BLU is not just an administrative step, but a strategic step to ensure that this institution remains relevant, effective, and provides maximum value to society. This capacity development is a response to the demands of the times for public institutions to work to higher standards and always be oriented towards the public interest.
References
Aldrich, H. & Pfeffer, J. (1976). "Environments of organizations." Annual Review of Sociology, 2, 79-105.
Barney, J. (1991). "Firm resources and sustained competitive advantage." Journal of Management, 17(1), 99-120.
Castells, M. (2000). The rise of the network society. Wiley-Blackwell.
Christensen, C. M. (1997). The innovator's dilemma: When new technologies cause great firms to fail. Boston: Harvard Business Review Press.
Deming, W. E. (1986). "Out of the crisis." Massachusetts Institute of Technology. Center for Advanced Engineering Study.
Freeman, R. E. (1984). Strategic management: A stakeholder approach. Boston: Pitman.
Imai, M. (1986). Kaizen: The key to Japan's competitive success. McGraw-Hill/Irwin.
Jarvis, P. (2009). Learning to be a person in society. Routledge.
Knowles, M. (1975). "Self-directed learning: A guide for learners and teachers." Englewood Cliffs: Prentice Hall/Cambridge.
Lusthaus, C., Adrien, M. H., & Perstinger, M. (1999). "Capacity development: Definitions, issues and implications for planning, monitoring and evaluation." Universalia Occasional Paper.
Motorola University. (1986). "Six Sigma: The Breakthrough Management Strategy Revolutionizing the World’s Top Corporations." New York: Currency.
Narver, J. C., & Slater, S. F. (1990). "The effect of a market orientation on business profitability." Journal of Marketing, 54(4), 20-35.
Neely, A. (1999). The performance measurement revolution: Why now and what next? International Journal of Operations & Production Management.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). "SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality." Journal of Retailing, 64(1), 12.
Robertson, R. (1995). "Glocalization: Time-space and homogeneity-heterogeneity." In Global modernities (pp. 25-44).
Sage. Rogers, E. M. (2003). "Diffusion of innovations." (5th ed.). New York: Free Press. Weisbord, M. R. (1976). Organizational diagnosis: Six places to look for trouble with or without a theory. Group & Organization Studies, 1(4), 430-447.
